Blacktown Workers group of Clubs has adopted the BETSAFE policies.
EXTRACT FROM BETSAFE RESPONSIBLE CONDUCT OF GAMBLING POLICIES AND PROCEDURES MANUAL
8.0 The Concept of Responsible Conduct of Gambling (RCG)
Responsible conduct of gambling (RCG) refers to the delivery of gaming and wagering services in a manner that minimizes the potential for harm that may be caused by gambling to individuals, their families and the community generally.
However, the focus is much broader than problem gambling. It extends to fostering responsible gambling practices among club patrons and staff. This is achieved by putting in place various harm minimisation and consumer protection measures such as those outlined in this manual.
The Club’s RCG Mission Statement
All Clubs acknowledges that, while most people participate in gambling activities in a socially enjoyable and harmless manner, gambling can create problems for some individuals. The extent of these problems ranges from occasional over-spending to the development of pathological gambling addictions.
All Clubs seeks to create a responsible gambling environment and is committed to implement Responsible Gambling legislation and best practice for the benefit of patrons and employees.
8.2 Club’s mission
To deliver gambling services in a lawful and responsible manner, having regard to the potential for harm and community concerns about the conduct of gambling.
The BetSafe program assists the Clubs in fulfilling its mission, through a variety of measures and strategies, including: –
Development and implementation of best-practice policies and procedures for the responsible conduct of gambling;
Provision of a free 24 hour counselling and crises intervention service for club patrons and staff who have a gambling problem or know someone who has a problem;
Provision of an effective voluntary self-exclusion scheme for patrons;
Responsible Conduct of Gambling training for all staff;
Assistance with the handling of gambling-related incidents which occur at all the clubs and advice;
Promoting responsible gambling practices among club patrons and the community.
This document is one of the central strategies for the achievement of the Club’s mission
8.3 Responsibilities of Club Directors and Management
Club Directors and Management may be personally at risk of prosecution in the event of club mismanagement. Club Secretary/managers and CEO’s are required to undertake an approved RCG training course and Directors should also be encouraged to undertake such training voluntarily.
Section 201 of the Gaming Machines Act provides that where a club has contravened the Act, the Secretary and Directors are also taken to have contravened the Act unless they can prove that: –
(a) the contravention occurred without the knowledge of the person charged, or
(b) the person charged was not in a position to influence the affairs of the club in relation to the contravention, or
(c) the person charged, being in such position, used all due diligence to prevent the contravention.
This means that the club Directors have a positive duty to be familiar with the laws governing responsible conduct of gambling and to take positive steps to ensure that the club complies with the law.
The Gambling Legislation Amendment (Responsible Gambling) Act 1999 contained a number of penalties where a “responsible person” for a club broke the law.
A “responsible person” includes a Director, Secretary or Manager, where that person has been responsible for setting club policies or giving directions to staff.
Some offences include: –
s.54C Registered Clubs Act which prohibits an offer to extend cash advances or any other form of credit to another person to enable that other person to gamble at the club;
s54D Registered Clubs Act which prohibits the misdescription of cash advances as being for “accommodation” or “meals”.
The maximum penalty for these offences is 50 penalty units (currently $5,500).
The Board of Directors, Management Team and Staff shall be committed to R.S.A. for the best interest of the Club’s members and guests.
Responsible serving of alcohol is vital for legal, health and community reasons. Our society is now less tolerant of the irresponsible use of alcohol that leads to drunkenness, drink driving and under age drinking. We are now far more aware of the serious social problems that are associated with such behaviour.
BLACKTOWN WORKERS GROUP OF CLUBS has adopted the following house policy, which provides a framework for the responsible service of alcohol:
- In order to prevent underage access and drinking our staff will require proof of age to be provided when requested.
- Persons who are intoxicated will be refused admission by our staff
- We will refer to intoxication signs in order to support our responsible attitude and meet the requirements of legislation.
- Any patron in this establishment will be denied service by our staff if they are considered to be intoxicated
- We will educate our staff and our patrons as part of our duty of care to ensure that they understand the implications and abide by our responsible service of alcohol policy
- Our staff will support and actively promote initiatives to minimize drink driving in order to safeguard the well being of our patrons.
BLACKTOWN WORKERS GROUP OF CLUBS will assist to implement these strategies by:
- Implementing, monitoring and modification on an on-going basis of the house policy
- Prevention of under-age drinking by insisting on “proof of age” by requesting a driver’s license, passport or “proof of age card” issued by the NSW Roads and Traffic authority
- Prevention of intoxication by recognizing the signs of intoxication and refusing service to anyone to the point of intoxication. We will deny entry or service to anyone who is already intoxicated
- Promote the service of non-alcoholic beverages, low alcohol beers and food
ALCOHOL AND THE LAW
In NSW various acts control the sale and service of alcohol. There are four basic points, which are relevant to responsible serving practices.
- A person shall not sell or supply liquor to a person under the age of 18 years
- A person shall not sell or supply any liquor to any person who is at the time in a state of intoxication
- Where a person is intoxicated on the licensed premises the licensee shall be deemed to have permitted intoxication on the premises unless they and their employees took all reasonable steps to prevent intoxication on the licensed premises.
Our responsible serving practices aim to
- Prevent under-age drinking
- Prevent intoxication and intoxicated behaviour
- Prevent violent or disruptive behaviour
- Prevent drinking and driving
PREVENT UNDER-AGE DRINKING
We feel it is the responsibility of every Blacktown Workers Group of Clubs staff member to ensure that we are not breaking the law by allowing under age drinking on the premises.
The only proof of age we will accept are a current photo drivers’ license, proof of age card or passport.
BLACKTOWN WORKERS GROUP OF CLUBS BAR STAFF: it is our direct responsibility to check the age of all persons that we suspect are under age when they are ordering drinks. Report any refusal of service to the Manager or Supervisor. Don’t assume that because they got past the door they must be over age. If in doubt check I.D.
ALL OTHER STAFF: our role is one of surveillance and Blacktown Workers Group of Clubs staff will report any suspicious persons to the Supervisor or Manager.
BLACKTOWN WORKERS GROUP OF CLUBS believes if in doubt, our staff will always check. We feel it is better to be over cautious than to break the law and place the trading license of your establishment in jeopardy.
If a patron causes a fuss, Blacktown Workers Group of Clubs staff will politely explain to them that by law it is our responsibility and that unfortunately if they don’t have identification, we cannot serve them – always bringing these instances to the attention of the manger or supervisor.
By law it is an offence to sell or supply any liquor to any person who is at that time in a state of intoxication, (the state of intoxication can be described as a state in which through intoxicating liquor a person has severely lost the normal control of his/her bodily and mental faculties).
BLACKTOWN WORKERS GROUP OF CLUBS will assist to ensure that we prevent intoxication by:
- Actively marketing low or non-alcoholic drinks through pricing and promotion
- Encouraging customers to have non-alcoholic drinks in between rounds
- Promoting food sales (when applicable)
- Refusal of service
If Blacktown Workers Group of Clubs staff suspect someone has had too much to drink inform the supervisor or manager.
PREVENTION OF INTOXICATED, VIOLENT OR QUARRELSOME BEHAVIOUR.
It is the policy of BLACKTOWN WORKERS GROUP OF CLUBS not to allow intoxicated, violent or quarrelsome behaviour in or around your establishment. Report any person who is acting in or beginning to act in an offensive or violent manner to the supervisor or manager immediately. Blacktown Workers Group of Clubs staff will try to pre-empt a problem and alert the supervisor or manager.
The policy at BLACKTOWN WORKERS GROUP OF CLUBS is very clear, we want all guests to enjoy themselves. For many people alcohol is a pleasurable part of their daily life and we respect that. We are here to serve people with alcoholic beverages, professionally, in a friendly manner and responsibly.
This policy in no way limits people’s choice to drink and enjoy themselves. We want all customers to enjoy themselves. What we don’t want to do is allow people to drink to excess and place themselves, our other patrons and the community, at risk.
To maintain the high standard enjoyed in our Club we request the Dress Rules be abided by.
THE FOLLOWING DRESS IS NOT PERMITTED AT ANY TIME:
- Football Shorts/Short Shorts
- Training Apparel
- Untidy, faded or frayed clothing
- Baseball Caps
- Men’s Headware
- Offensive T-Shirts
- Torn or Untidy Tracksuits
- Torn or Dirty Joggers
- No Motorcylce helmets
- ALL EVENING SHOWS IN THE SHOWROOM DRESS RULES APPLY. NO SHORTS
THE FOLLOWING DRESS IS PERMITTED IN THE SPORTS AREA & GROUND FLOOR AREA ONLY:
THE FOLLOWING DRESS IS PERMITTED ON THE GROUND FLOOR AND BUNGARIBEE BUFFET ONLY:
PERSONS IN SCHOOL UNIFORMS ARE NOT PERMITTED TO ENTER ANY GAMING OR BAR AREA
Appearance must be clean, neat and tidy at all times. Obscene or offensive language or clothing will not be tolerated. Managements decision shall be final in all matters relating to Dress and behaviour